Return Shipping – International Customers We are not responsible for any lost or damaged packages returned to us. If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages through a self-return option. If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a USAGS return option (a prepaid label provided by us). Any returns without authorization will be delayed and possibly not be eligible for a refund. Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. The following issues do not qualify as a defective product: We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful. If the item is no longer available, we will be happy to issue a refund. Requests must be sent to us within 30 days of receiving your order. Store credit Can also be issued on level of the damage of the item. Damaged and Defective ItemsĪny defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue). Used or worn clothing, apparel, and accessories may not be returned. Opened cases that are no longer factory sealed.Items that have visible indications that the packaged has been opened.Items that have been opened or removed from the packaging.Opened items are not eligible for returns. The packaging must be in the same condition as when initially received. Unopened and unused items are able to be returned within 30 days. Please See Reseller Returns for Customers Deemed as Resellers Unopened Items As much as we try some packages are not going to arrive perfectly knowing that we offer a 30 day return policy. Turning off "Prevent tracking beyond this site" in your browser settings may remedy the situation.Return Policy Sadly not all purchases are going to be perfect. If you are using an iPhone, the "Buy Now" button may not work for you outside of Japan.If Premium Bandai experiences heavy traffic, pages on the website, as well as the "Buy Now" button, may not display properly.It may not function due to Premium Bandai maintenance or your device settings. The "Buy Now" button that appears when a Tamashii Web Shop item is available for purchase is a service that allows you to add the desired item directly to the Premium Bandai cart.The price on Tamashii Web Shop reflects the retail price including consumption tax.The price listed reflects the manufacturer's suggested retail price including consumption tax.Please note that the listed price may differ from the initial release price (which applied the previous tax rate). This site lists previously released products with the new tax rate (10%) that would apply if purchased in stores today.Note that some products sold by TAMASHII NATIONS will not be listed on this website. This site contains records of all items shipped from the Tamashii Web Shop after July 2012.If you cannot find information about the status of a product, please inquire with your local retailer.If you are looking for release dates outside Japan, please check with a store in your region. Product release dates refer to their original release date in Japan.
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